I am disappointed to learn of all the bad experiences with Costco on Gardenweb. I am very disappointed that they simply take a cut, but the rest of the process is unchanged. I expected Costco would disrupt the market in a manner beneficial to both consumers and installers. Costco should import the stone, own the stone yards, self-insure for damaged materials and homeowner property, and employ the fabricators.
We had a problem with an independent fabricator who messed up cutting some stone, which he should have replaced. But to buy another slab would have wiped out his profit and put him in debt. So we bought another slab. It's the same with any independent "handyman" who works with expensive materials that he doesn't supply. A marketer who can overcome these problems could have a very good profitable business, while benefiting consumers and workers. It seems to be a perfect match with Costco's business model. Why aren't they doing it?
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